Neutra Chrono Watch

Should your desired item or size be unavailable, get in contact with us. Many of the pieces showcased on our website can be made-to-order, ensuring that your luxury experience is nothing less than exceptional.

Email: unseengrail@gmail.com

Call: 072 024 8747

Exchanges

We allow for exchanges to take place if certain conditions are met, such as incorrect sizing or an item defect.

1) Online process (For customers that want to exchange an item without coming into our store) -  Contact us at unseengrail@gmail.com and we will assist you with the process.

2) In store process - Bring the old item to our store and we will have the exchange completed on that day for you. 

PLEASE NOTE: EXCHANGES CAN ONLY TAKE PLACE WITHIN 7 DAYS AFTER PURCHASING THE ITEM.

Returns and refunds

We allow for returns to take place on the condition that there is a product defect.

1) Online process (For customers that want to exchange an item without coming into our store) - Contact us at unseengrail@gmail.com.

2) In store process - Bring the old item to our store and we will have the return sorted on that day for you. 

PLEASE NOTE: REFUNDS CAN ONLY TAKE PLACE WITHIN 7 DAYS AFTER PURCHASING THE ITEM.

PLEASE NOTE: WE DON'T OFFER EXCHANGES AND REFUNDS FOR ANY SNEAKER PURCHASES. SNEAKER PURCHASES ARE FINAL.

If an item is readily available, delivery will take 1-4 working days for all South African customers.

If an item is a made-to-order item that item will take 3-21 working days to be delivered.

A flat shipping fee of R250 will apply.

As you proceed to checkout, the shipping amount will be displayed based on your order details, ensuring a seamless experience.