Insanidy Cool Grey Carpenter Pants

EXCHANGES 

If you purchased an item in a certain size but would like a different size, then we allow for an exchange to take place free of charge. Provided the original item is still unworn and in its original packaging.

1) Online process -  Contact us at unseengrail@gmail.com. 

2) In store process - Bring the old item to our store and we will have the exchange completed on that day for you. 

Please note: We only accept exchanges within 7 days from the purchase date.

 

RETURNS & REFUNDS

We allow for returns/refunds if the item has a factory defect. Under no other condition do we allow for a refund/return. Due to the nature of our business.

1) Online process - Contact us at unseengrail@gmail.com.

2) In store process - Bring the old item to our store and we will have the return sorted on that day for you. 

Please note: We only accept exchanges within 7 days from the purchase date

PLEASE NOTE: WE DON'T OFFER EXCHANGES AND REFUNDS FOR SNEAKER SALES.

If an item is readily available, delivery will take 1-4 working days for all South African customers.

If an item is a made-to-order item that item will take 3-21 working days to be delivered.

A flat R250 shipping fee applies to all orders.

Should your desired item or size be unavailable, get in contact with us. Many of the pieces showcased on our website can be made-to-order, ensuring that your luxury experience is nothing less than exceptional.

Email: unseengrail@gmail.com

Call: 072 024 8747